1. Process: Email & Chat (Customer Support)
- Qualification: Graduate (Mandatory)
- Experience: Min. 1 year in Email/Chat process
- Languages: English & Hindi
- Working Days: 6 days/week, 1 rotational off
- Transport: 2-way cab (up to 35 KM) or ₹2,000 allowance
- Salary: ₹3.0 LPA (₹25,000 CTC) | Take Home: ₹20,400
- Key Responsibilities:
- Handle Bank customer queries via email/chat.
- Provide accurate, timely resolutions and escalate when needed.
- Manage multiple chats professionally; occasional outbound calls.
- Skills Required:
- SVAR: 50+ | Typing: 36 WPM, 95% accuracy
- Strong English & Hindi communication
- Good analytical & problem-solving skills
- Knowledge of MS Office and chat/email etiquettes
- Preference: Candidates with 12+ months of relevant experience.
2. Process: Inbound Voice – Customer Support
- Qualification: Intermediate & above
- Languages: English & Hindi (Regional preferred)
- Working Days: 6 days/week, 1 rotational off
- Transport: 2-way cab (up to 35 KM) or ₹2,000 allowance
Salary:
- Freshers:
- Pocharam – ₹14,330 CTC | ₹14,000 Take Home
- Begumpet – ₹15,330 CTC | ₹15,000 Take HomeExperienced: ₹19,000 CTC | ₹14,500 Take HomeKey Responsibilities:
- Handle inbound customer calls for banking queries and services.
- Provide accurate information and resolve issues efficiently.
- Escalate complex issues when required.
- Cross-sell relevant banking products.
- Maintain documentation and service quality.
Skills Required:
- SVAR Score: 50+
- Strong communication in English & Hindi
- Basic computer & MS Office knowledge
- Good listening, reasoning, and decision-making skills
- Customer-focused with patience and empathy
- Eligibility: Undergraduates/Graduates (except pursuing students & B.Pharmacy).
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 – ₹25,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Experience:
- Non-voice/chat process: 1 year (Required)
Language:
- Hindi fluent (Required)
- English fluent (Required)
Work Location: In person