Process Details
Process Type: Inbound Voice (Customer Support)
Qualification: Intermediate & Above
Languages Required: English & Hindi (Regional language proficiency preferred)
Working Days: 6 days a week, 1 rotational week off
Transportation: 2-way cab facility up to 35 KM radius (Nodal point pick-up & drop) or ₹2,000 Transport Allowance
Compensation
- For fresher’s:
- Salary: ₹15,330 CTC | ₹15,000 Take Home (NAPS)
- For Experienced Candidates:
- ₹19,000 CTC | ₹14,500 Take Home
Position Summary
Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery.
The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction.
Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively.
Key Responsibilities
- Handle inbound customer calls and provide accurate information regarding banking products and services.
- Clarify customer queries and determine appropriate solutions.
- Research, troubleshoot, and resolve issues efficiently.
- Escalate unresolved queries to the appropriate department when needed.
- Complete transactions and maintain accurate documentation.
- Cross-sell suitable banking products based on customer requirements.
Education
- Undergraduates / Graduates are eligible to apply.
- Note: Pursuing Higher Education & B. Pharmacy students are not eligible.
Required Skills & Competencies
- SVAR Score: 50 & above
- Excellent verbal communication in English & Hindi
- Regional language proficiency preferred
- Basic computer knowledge and familiarity with MS Office tools
- Strong telephone etiquette and active listening skills
- Sound decision-making, logical reasoning, and numerical ability
- Customer-oriented mindset with patience and empathy
Location: Hi Tech City, Hyderabad
Employment Type: Full-Time